atom93 Privacy Policy – Your Data, Your Rights

1. Introduction

Welcome to the atom93 Privacy Policy. This document governs the collection, processing, storage, and protection of personal data provided by users of the atom93 online gambling platform ("Platform"). atom93 operates in compliance with Indonesian Law No. 11 of 2008 on Electronic Information and Transactions (ITE Law), as amended by Law No. 19 of 2016, and Ministry of Communication and Informatics Regulation No. 20 of 2016 on Personal Data Protection in Electronic Systems.

We recognize that your personal information is sensitive and valuable. As a licensed and regulated online gambling operator serving the Indonesian market, atom93 takes data protection seriously. We employ industry-leading security measures, conduct regular audits, and maintain strict internal policies to ensure your data remains confidential and secure at all times.

This Privacy Policy applies to all users who access the atom93 Platform, whether through our website, mobile applications, or any other digital channels. By creating an account on atom93, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Data Controller

For the purposes of Indonesian data protection law, the data controller responsible for your personal information is:

atom93
Email: [email protected]
WhatsApp: +62 812-3456-7890

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us using the details above. Our customer support team is available 24/7 to assist you with data-related inquiries.

3. Information We Collect

atom93 collects several categories of personal information to provide our services, verify your identity, comply with legal obligations, and improve your user experience. The types of data we collect include:

3.1 Account Registration Information

When you create an account on atom93, we collect the following information:

• Full Legal Name: As it appears on your Indonesian ID card (KTP) or passport
• Date of Birth: To verify you are at least 21 years of age
• Email Address: For account communication and security notifications
• Phone Number: For two-factor authentication and customer support
• Residential Address: City, province, and postal code
• Username and Password: Your chosen login credentials

3.2 Identity Verification (KYC) Documents

To comply with anti-money-laundering (AML) regulations and ensure account security, we require users to complete Know Your Customer (KYC) verification. This involves uploading:

• Government-Issued ID: Clear photo or scan of your Indonesian ID card (KTP) or passport
• Selfie Verification: A photograph of yourself holding your ID document next to your face
• Proof of Address (if required): Utility bill, bank statement, or other official document showing your name and current address

All KYC documents are stored securely using 256-bit encryption and are accessed only by authorized verification personnel.

3.3 Financial Information

To process deposits and withdrawals, we collect:

• Bank Account Details: Bank name (BCA, BRI, BNI, Mandiri, etc.), account number, and account holder name
• E-Wallet Information: OVO, DANA, GoPay, ShopeePay, or LinkAja account details (if applicable)
• Transaction History: Records of all deposits, withdrawals, bets placed, and winnings

atom93 does not store your full bank card numbers or CVV codes. Payment processing is handled by secure third-party payment gateways that comply with Payment Card Industry Data Security Standards (PCI-DSS).

3.4 Usage and Behavioral Data

When you use the atom93 Platform, we automatically collect technical and behavioral data including:

• Device Information: Device type, operating system, browser type, screen resolution
• IP Address and Location: Your approximate geographic location based on IP address to verify you are accessing the Platform from Indonesia
• Cookies and Tracking Technologies: Session cookies, persistent cookies, and similar technologies to remember your preferences and track site usage
• Gameplay Data: Games played, bet amounts, win/loss records, session duration, and betting patterns
• Customer Support Interactions: Records of chat conversations, email correspondence, and phone calls with our support team

3.5 Marketing and Communications Data

If you opt in to receive marketing communications, we collect:

• Email Subscription Preferences: Which types of promotions and newsletters you wish to receive
• Promotional Response Data: Which bonuses you claim, which marketing emails you open, and which links you click

4. How We Use Your Information

atom93 processes your personal data for the following purposes:

4.1 Account Management and Service Delivery

• Creating and maintaining your user account
• Processing deposits, withdrawals, and bet settlements
• Providing customer support and responding to your inquiries
• Sending transactional notifications (deposit confirmations, withdrawal updates, account alerts)
• Enabling access to games, sports betting markets, live casino tables, and togel (Indonesia's traditional numbers lottery)

4.2 Identity Verification and Fraud Prevention

• Verifying your age (21+ requirement) and identity through KYC procedures
• Detecting and preventing fraudulent activity, money laundering, and unauthorized account access
• Monitoring betting patterns for signs of problem gambling or match-fixing
• Complying with legal obligations under Indonesian AML and counter-terrorism financing laws

4.3 Legal and Regulatory Compliance

• Complying with Indonesian gambling regulations and international gaming license requirements
• Responding to lawful requests from government authorities, courts, or law enforcement agencies
• Maintaining records required by financial transaction reporting regulations
• Enforcing our Terms & Conditions and investigating potential violations

4.4 Marketing and Promotions (with your consent)

• Sending promotional emails, SMS messages, or push notifications about bonuses, free spins, and special offers
• Personalizing your experience by recommending games based on your preferences
• Conducting surveys and gathering feedback to improve our services

Note: You can opt out of marketing communications at any time by clicking "unsubscribe" in any promotional email or adjusting your preferences in your account settings.

4.5 Platform Improvement and Analytics

• Analyzing usage patterns to improve Platform performance, user interface, and game selection
• Conducting statistical analysis and market research
• Testing new features and A/B testing different layouts or promotions
• Monitoring server performance and troubleshooting technical issues

5. Data Sharing and Disclosure

atom93 does not sell, rent, or trade your personal data to third parties for marketing purposes. However, we may share your information with trusted service providers and partners in the following circumstances:

5.1 Service Providers and Business Partners

We work with third-party companies to help us operate the Platform and deliver services. These include:

• Payment Processors: Banks and payment gateways that handle deposits and withdrawals
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and other studios that supply casino games and live dealer tables
• KYC Verification Services: Identity verification providers that help us authenticate user documents
• Cloud Hosting Providers: Secure data centers where user data is stored
• Customer Support Software: Tools like live chat platforms and email management systems

All third-party service providers are contractually bound to protect your data and use it only for the purposes specified by atom93.

5.2 Legal Obligations and Law Enforcement

We may disclose your personal data if required by law or in response to valid legal processes, including:

• Court orders, subpoenas, or other lawful government requests
• Investigations by Indonesian law enforcement or regulatory authorities
• Compliance with anti-money-laundering (AML) reporting requirements
• Protection of atom93's legal rights, property, or safety, or that of our users

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and the choices you may have regarding your data.

6. Data Security

atom93 employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology, the same standard used by banks
• Firewalls and Intrusion Detection: Advanced network security systems monitor and block suspicious activity 24/7
• Secure Data Centers: User data is stored in ISO 27001-certified data centers with physical access controls, surveillance, and redundant backups
• Access Controls: Personal data is accessible only to authorized personnel who require it to perform their job duties
• Regular Security Audits: Independent third-party security firms conduct penetration testing and vulnerability assessments annually
• Employee Training: All atom93 staff undergo data protection and security awareness training

While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Users are responsible for maintaining the confidentiality of their account passwords and should notify us immediately of any suspected unauthorized access.

7. Data Retention

atom93 retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Specific Retention Periods:

• Active Accounts: Personal data is retained for the duration of your account's active status
• Closed Accounts: After account closure, we retain certain data for up to 7 years to comply with Indonesian financial record-keeping requirements and to resolve any disputes or chargebacks
• KYC Documents: Retained for 7 years after account closure as required by AML regulations
• Transaction Records: Retained for 7 years to comply with tax and financial auditing laws
• Marketing Data: Deleted within 30 days of unsubscribing from marketing communications

After the retention period expires, personal data is securely deleted or anonymized so that it can no longer identify you.

8. Your Rights

Under Indonesian data protection law, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal data we hold about you
• Right to Rectification: You may correct inaccurate or incomplete personal information
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances
• Right to Object: You may object to processing of your data for direct marketing purposes at any time
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time

To exercise any of these rights, please contact us at [email protected] or via WhatsApp at +62 812-3456-7890. We will respond to your request within 14 business days.

9. Cookies and Tracking Technologies

atom93 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and analyze how you use our site.

Types of Cookies We Use:

• Essential Cookies: Required for the Platform to function properly (e.g., session management, security)
• Performance Cookies: Collect anonymous data about how users navigate the site to help us improve performance
• Functional Cookies: Remember your preferences such as language, currency, and favorite games
• Marketing Cookies: Track your activity to deliver personalized advertisements and promotions

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may impact the functionality of the Platform.

10. International Data Transfers

While atom93 primarily serves Indonesian users and stores data within Indonesia-based servers, some of our service providers (such as game studios and cloud hosting providers) may be located outside Indonesia. When we transfer your data internationally, we ensure that appropriate safeguards are in place, including:

• Contractual data protection clauses requiring the recipient to protect your data to Indonesian standards
• Use of servers and data centers certified under international security standards (ISO 27001, SOC 2)
• Encryption of data in transit and at rest

11. Children's Privacy

atom93 services are strictly for adults aged 21 years or older. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to atom93 should contact us immediately at [email protected].

12. Changes to This Privacy Policy

atom93 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes, we will update the "Effective Date" at the top of this page and notify you via email or through a prominent notice on the Platform.

Continued use of atom93 after changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how atom93 handles your personal data, please contact us:

• Email: [email protected]
• WhatsApp: +62 812-3456-7890
• Live Chat: Available 24/7 through the atom93 Platform

Our dedicated privacy and data protection team will respond to your inquiry within 14 business days.